Terms & Conditions

Welcome to Sheds Company. These Terms & Conditions govern your use of our website, the purchase of products from our online store and the contractual relationship between you and Sheds Company.

By placing an order through our website, you agree to the terms applicable to your purchase. Please read these Terms & Conditions carefully before completing your order.

These terms are intended to provide clear information about our products, pricing, payment methods, order processing, delivery, cancellations, returns, refunds, warranties and customer rights.

Nothing in these Terms & Conditions excludes or restricts your statutory rights under applicable United Kingdom consumer protection legislation.

1. Business Information

Sheds Company is an online retailer operated by SHEDS ONLINE LIMITED, a company registered in England and Wales.

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Customer Support Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for customer support, order enquiries, delivery updates, cancellations, returns and refunds.

For assistance, please contact our customer support team at support@shedscompany.co.uk and include your order number, where applicable.

2. Scope and Application of These Terms

These Terms & Conditions apply to all purchases made through our website and govern the use of our online shopping services.

They explain the rights and responsibilities of Sheds Company and its customers in relation to purchases made through our online store.

By accessing our website, you agree to use it lawfully and in accordance with the applicable website conditions.

When purchasing a product, you will be asked to confirm your order after reviewing the applicable product details, price, delivery information and other relevant purchasing terms.

These Terms & Conditions should be read alongside our Privacy Policy, Shipping & Delivery Policy, Refund & Return Policy and Cancellation Policy.

Where any provision of these terms conflicts with your mandatory statutory consumer rights, the applicable statutory rights will take precedence.

3. Eligibility to Purchase

To place an order through our website, you must be at least 18 years old or otherwise have the legal capacity to enter into a binding contract.

You agree to provide accurate, complete and up-to-date information when placing an order, including your name, billing address, delivery address, email address and payment information.

You are responsible for ensuring that the information you provide is correct before submitting your order.

If you discover an error in your order details, please contact our customer support team as soon as possible so that we can review the available options.

We reserve the right to decline an order where there is a legitimate reason to do so, including suspected fraudulent activity, payment authorisation failure or the unavailability of a product.

Any refusal or cancellation of an order will be handled in accordance with applicable consumer protection legislation and the terms of the purchasing contract.

4. Products and Product Information

Sheds Company offers garden sheds, outdoor storage solutions and other products displayed on our website.

We aim to provide accurate, clear and up-to-date product information to help customers make informed purchasing decisions.

Product listings may include:

• Product name, description and specifications.
  
  
• Dimensions, capacity, materials and available colours.
  
  
• Product photographs and illustrations.
  
  
• Assembly and installation requirements.
  
  
• Included accessories and components.
  
  
• Product availability and pricing.
  
  
• Relevant delivery information and warranty details.
  
  

Please review the product description and specifications carefully before placing an order.

Product images are intended to represent the goods accurately. However, slight variations in appearance may occur due to screen settings, lighting or manufacturing differences.

Any variation must not result in the product being materially different from its description or the specifications agreed at the time of purchase.

Where dimensions, colour, materials or other specifications are important to your purchase, please contact our customer support team before placing your order.

We are responsible for ensuring that products supplied to consumers are of satisfactory quality, fit for their intended purpose and as described, in accordance with applicable UK consumer protection legislation.

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5. Product Availability and Stock

All products displayed on our website are subject to availability.

We aim to ensure that product availability information is accurate and updated as necessary.

However, availability may change due to customer demand, supplier availability or circumstances affecting order fulfilment.

If a product becomes unavailable after you have placed an order, we will contact you and explain the available options.

Depending on the circumstances, these may include waiting for the product to become available, selecting an alternative product with your agreement or cancelling the affected item and receiving the appropriate refund.

We will not substitute a materially different product without your agreement.

If we cannot fulfil an accepted order and you do not agree to an alternative arrangement, we will cancel the affected order and refund the payments made for the unavailable goods, including any associated delivery charges that are no longer applicable.

6. Product Pricing and Currency

All prices displayed on our website are stated in British Pounds Sterling (GBP).

Product prices include VAT where applicable. Any applicable delivery charges or other additional costs will be clearly disclosed before you complete your purchase.

The total amount payable will be displayed during checkout before you confirm your order.

We reserve the right to change product prices at any time. However, price changes will not affect orders that have already been accepted, unless you expressly agree to a change or a lawful contractual exception applies.

If we identify an obvious pricing error before accepting your order, we may contact you to confirm the correct price and ask whether you wish to proceed.

If you do not wish to proceed at the corrected price, you may cancel the order without charge.

If an error is discovered after a contract has been formed, we will contact you to discuss the available options in accordance with applicable contract and consumer law.

We will not charge additional amounts or substitute a higher price without your agreement.

7. Placing an Order

To purchase a product through our website, please follow the online checkout process.

Before submitting your order, you will have the opportunity to review the products selected, quantities, applicable prices, delivery details and total amount payable.

You must ensure that all information provided during checkout is accurate.

After submitting an order, you will receive an order acknowledgement or confirmation email containing relevant purchase details.

The initial acknowledgement confirms that we have received your order. A binding sales contract is formed when we expressly accept your order, normally through a separate acceptance or dispatch confirmation, or through another clear communication of acceptance.

Payment authorisation or receipt of an automated acknowledgement does not, by itself, necessarily constitute acceptance of an order.

Once your order has been accepted, we are responsible for fulfilling it in accordance with the agreed contractual terms and your statutory consumer rights.

If we cannot accept your order, we will inform you and arrange the appropriate reversal or refund of any payment collected.

We will provide confirmation of the contract and the required purchasing information in a durable format, such as email, no later than delivery of the goods.

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8. Payment Methods and Payment Security

Payment for orders must be made using one of the payment methods available during checkout.

Accepted payment methods will be displayed on our website before you complete your purchase.

Depending on the available payment options, payments may be processed by third-party payment service providers.

By submitting your payment information, you authorise the applicable payment provider to process the transaction for the amount displayed during checkout.

We will not charge additional payment fees or introduce recurring payment obligations that have not been disclosed and expressly agreed to before purchase.

Payment information must be accurate, and you must be authorised to use the selected payment method.

If a payment cannot be authorised or is declined, we may be unable to process or accept your order.

We use appropriate payment processing arrangements to help protect transaction information.

For additional details, please refer to our Payment Policy and Privacy Policy.

9. Order Processing and Shipping

We aim to process and dispatch all accepted orders efficiently.

Our standard order processing and delivery timeframes are:

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or bank holidays will normally begin processing on the next business day.

Delivery estimates may vary depending on the product, destination, order details and availability of suitable delivery services.

Any specific delivery restrictions, applicable shipping charges or different estimated delivery times will be disclosed before purchase.

Once your order has been dispatched, we will provide the available delivery information and tracking details, where applicable.

For full information regarding shipping costs, delivery locations, tracking and delivery arrangements, please refer to our Shipping & Delivery Policy.

10. Delivery Responsibilities and Delays

Sheds Company is responsible for delivering the goods in accordance with the agreed contractual terms.

Customers must provide an accurate and complete delivery address and any relevant access information necessary to arrange delivery.

If you discover an error in your delivery address, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate address changes before dispatch, although changes may not always be possible after a shipment has been collected.

If delivery is delayed, we will provide the available information and explain the next steps.

Where a delivery deadline has been agreed, we will fulfil the order within that deadline unless you agree to an alternative arrangement.

Under the Consumer Rights Act 2015, where no delivery timeframe has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

If we fail to deliver within the agreed or applicable statutory timeframe, you may have the right to require delivery within an additional reasonable period or to end the contract, depending on the circumstances.

Where the law permits immediate termination, including certain situations in which an agreed delivery date was essential, you may exercise that right without granting additional time.

If you lawfully terminate a contract because of our failure to deliver, we will reimburse the applicable payments without undue delay.

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11. Risk and Responsibility During Delivery

Sheds Company remains responsible for goods while they are being transported by a delivery service arranged or offered by us.

The risk of loss or damage generally transfers to you when the goods come into your physical possession or the physical possession of a person you have identified to receive them.

An exception may apply where you independently commission a carrier that was not offered by us.

If your order is lost, damaged or not delivered by our appointed delivery provider, please contact our customer support team.

We will investigate the matter and provide the appropriate resolution in accordance with your contractual and statutory rights.

A tracking update indicating that a product has been dispatched or delivered does not automatically remove our legal responsibilities where the goods have not been delivered into the appropriate person’s possession.

12. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Email: support@shedscompany.co.uk

Please provide your order number and a clear statement confirming that you wish to cancel your purchase.

If your order has not yet been dispatched, we will arrange the cancellation and refund any applicable payments without undue delay.

If your order has already been dispatched, you may still exercise your statutory cancellation rights or request a return under our voluntary 30-day return policy, subject to the applicable terms.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible products online generally have the right to cancel without giving a reason within 14 days after receiving the goods.

Where a single order contains multiple goods delivered separately, the statutory cancellation period generally begins when you receive the final item.

You must notify us of your decision to cancel within the applicable cancellation period.

Following a valid statutory cancellation, you must return the goods within 14 days of notifying us, unless we have offered to collect them.

Certain statutory cancellation exceptions may apply, including to goods made to a customer’s individual specifications or clearly personalised.

Our Cancellation Policy provides further information about the cancellation process, applicable exceptions and refund arrangements.

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13. Refund & Return Policy

Sheds Company offers a 30-day return period for eligible products purchased directly from our website.

The return period begins when you receive your goods. Where a single order contains multiple items delivered separately, the period begins when the final item is received.

If you wish to return a product, please contact support@shedscompany.co.uk within the applicable return period.

Our customer support team will provide the appropriate return instructions, including the designated return address or collection arrangements where applicable.

Change-of-mind returns

For voluntary change-of-mind returns outside the statutory cancellation period, products must be unused, unassembled and in a resaleable condition, with the supplied components and accessories included.

For statutory cancellations, you may inspect and handle goods as reasonably necessary to establish their nature, characteristics and functioning.

A lawful deduction may apply if handling beyond what is necessary has reduced the value of the goods.

Return shipping costs

Customers are responsible for the direct costs of eligible change-of-mind returns where those costs have been properly disclosed before purchase.

For large or bulky products that cannot normally be returned by post, applicable collection costs or a reasonable estimate must be communicated before purchase.

If a product is faulty, damaged, incorrectly supplied or otherwise fails to conform to the contract, we will bear the reasonable and necessary return costs where you are entitled to reject the goods.

Refunds

Refunds will be issued to the original payment method unless you expressly agree otherwise.

For statutory cancellations, we will issue the applicable refund without undue delay and within the legally required timeframe.

Where goods are returned following a statutory cancellation, we may withhold the refund until we receive the goods or receive evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

For eligible returns under our additional voluntary 30-day policy, we will issue the applicable refund within 14 days of receiving the returned product.

Please refer to our Refund & Return Policy for full information about return eligibility, transport costs, refund processing and your statutory consumer rights.

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14. Damaged, Faulty or Incorrect Products

We aim to supply products that are accurately described, of satisfactory quality and suitable for their intended purpose.

If you receive a product that is damaged, faulty, incomplete, incorrectly supplied or not as described, please contact our customer support team.

Email: support@shedscompany.co.uk

Please provide your order number and a description of the issue.

You may also include relevant photographs of the product, damaged components or packaging to help us investigate the matter.

Photographs are helpful but are not a mandatory requirement for exercising your statutory consumer rights.

Where goods do not conform to the contract, we will provide an appropriate remedy under the Consumer Rights Act 2015.

Depending on the circumstances, your statutory remedies may include:

• The short-term right to reject qualifying faulty goods, generally within 30 days.
  
  
• Repair or replacement where applicable.
  
  
• A price reduction or final right to reject where the relevant statutory conditions are met.
  
  

Statutory repairs or replacements must be provided within a reasonable time, without significant inconvenience to you and without charging you the necessary costs of providing the remedy.

Your rights concerning faulty goods may continue beyond the expiry of our voluntary 30-day return policy or any applicable manufacturer’s warranty.

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15. Product Assembly, Installation and Safe Use

Certain products sold through our website, including garden sheds and outdoor storage units, may require assembly or installation after delivery.

Unless expressly stated on the relevant product page or agreed separately, products are supplied for customer assembly, and professional installation services are not included in the purchase price.

Customers should review the product specifications, assembly instructions and installation requirements before purchasing.

Where applicable, please ensure that the intended installation location is suitable for the product’s dimensions, weight and intended use.

Some products may require a level and stable foundation, appropriate anchoring or specific assembly procedures.

Always follow the manufacturer’s instructions and applicable safety guidance when assembling, installing, maintaining or using a product.

If you are uncertain about assembly requirements or product suitability, please contact our customer support team before placing an order.

Nothing in this section excludes or limits our responsibility for defective products, inaccurate descriptions, inadequate instructions, defective installation carried out under our responsibility or any other matter for which we are legally responsible.

16. Warranties and Guarantees

Certain products may be supplied with a manufacturer’s warranty or an additional commercial guarantee.

Where a warranty applies, the relevant product page or accompanying documentation will explain its duration, coverage, conditions and claims procedure.

Warranty coverage may vary depending on the product and manufacturer.

Unless a specific warranty period has been expressly advertised or agreed, no additional fixed-duration commercial warranty is created by these Terms & Conditions.

Any commercial warranty is provided in addition to your statutory consumer rights.

Your legal rights concerning faulty, misdescribed or non-conforming products remain enforceable against Sheds Company in accordance with applicable UK consumer protection legislation, regardless of whether a manufacturer’s warranty has expired.

If you require assistance with a warranty-related enquiry, please contact support@shedscompany.co.uk.

17. Intellectual Property

The content displayed on our website, including original text, website design, graphics, photographs, logos and other materials, may be protected by copyright, trademark law and other intellectual property rights.

Unless otherwise stated, intellectual property rights in material created by Sheds Company belong to SHEDS ONLINE LIMITED or the relevant rights holder.

Certain product images, trademarks, brand names and descriptions may belong to third-party manufacturers or other rights holders.

Their appearance on our website does not imply that Sheds Company owns those rights or has an official partnership, certification or endorsement unless expressly stated.

You may access and use our website for lawful personal and shopping purposes.

You must not reproduce, distribute, modify or commercially exploit protected website content without the permission of the relevant rights holder, except where permitted by applicable law.

18. Acceptable Website Use

You agree to use our website lawfully and in a manner that does not interfere with its normal operation or the rights of other users.

You must not:

• Use the website for fraudulent or unlawful activities.
  
  
• Attempt to gain unauthorised access to our website, servers or customer accounts.
  
  
• Introduce malicious software or other harmful material.
  
  
• Interfere with website security or payment processing systems.
  
  
• Submit fraudulent orders or deliberately false payment information.
  
  
• Use automated systems in a manner that unlawfully disrupts or damages our website.
  
  

We may take reasonable and proportionate measures to protect our website, customers and business operations against misuse.

Such measures will not affect your statutory rights in relation to purchases already made.

19. Website Availability and Technical Errors

We aim to maintain a secure, accessible and functional online shopping experience.

However, our website may occasionally be unavailable due to maintenance, technical problems, system updates or circumstances outside our reasonable control.

We may temporarily suspend website access where necessary to maintain security, perform essential maintenance or resolve technical issues.

If a technical problem affects an existing order, payment or customer enquiry, please contact our customer support team.

We will make reasonable efforts to investigate and resolve the matter.

Temporary website unavailability does not remove our contractual obligations or statutory responsibilities relating to accepted customer orders.

20. Third-Party Services and External Links

Our website may contain links to third-party websites or use external services, including payment processors, delivery tracking providers and manufacturer websites.

These third parties may operate under their own terms and privacy policies.

Sheds Company is not responsible for the independent content or activities of third-party websites that we do not control.

However, where a third party acts on our behalf in fulfilling a customer order, we remain responsible for our own contractual and statutory obligations.

For example, using an external payment processor or delivery company does not remove our responsibility to fulfil an accepted order, provide an applicable refund or resolve a delivery failure for which we are legally responsible.

21. Limitation of Liability

Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded or restricted.

In particular, nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by negligence.
  
  
• Fraud or fraudulent misrepresentation.
  
  
• Breach of your statutory rights concerning goods under the Consumer Rights Act 2015.
  
  
• Any other liability that cannot lawfully be excluded or restricted.
  
  

We remain responsible for reasonably foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill, in accordance with applicable law.

Loss or damage is foreseeable where it was an obvious consequence of the relevant breach or was reasonably contemplated by both parties when the contract was formed.

We are not responsible for loss or damage caused solely by circumstances for which we are not legally responsible, including improper use of a product contrary to adequate instructions, subject to your statutory rights.

Where products are purchased for business or commercial purposes, different legal provisions may apply. Any applicable limitations of liability must satisfy the relevant legal requirements.

Nothing in this section prevents you from exercising your statutory consumer rights or seeking a remedy to which you are legally entitled.

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22. Events Outside Our Reasonable Control

We may occasionally experience circumstances outside our reasonable control that affect our ability to fulfil an order.

Examples may include severe weather, major transport disruption, natural disasters, industrial action, significant infrastructure failures or other exceptional events.

If such circumstances materially affect your order, we will take reasonable steps to minimise disruption and provide appropriate information about the expected impact.

Where delivery or fulfilment is delayed, your rights will be determined by the applicable contractual terms and consumer protection legislation.

Nothing in this section removes your right to terminate a contract or obtain a refund where the applicable legal conditions are met.

23. Privacy and Personal Information

We collect and process personal information as necessary to operate our website, fulfil customer orders, arrange delivery, process payments and provide customer support.

Personal information may include your name, contact details, billing and delivery addresses, order information and relevant transaction records.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Further information about how we collect, use, store, share and protect personal information is available in our Privacy Policy.

For privacy-related enquiries, please contact support@shedscompany.co.uk.

24. Complaints and Dispute Resolution

We aim to resolve customer complaints fairly, professionally and efficiently.

If you are dissatisfied with a product, order, delivery or any aspect of our service, please contact our customer support team.

Email: support@shedscompany.co.uk

Please include your order number, a description of the issue and the resolution you are seeking.

We will review your complaint, investigate the relevant circumstances and explain the available resolution options.

If additional information is required, we will contact you using the details provided with your order or enquiry.

If we cannot resolve a dispute directly, you retain the right to pursue an appropriate remedy through the courts or another applicable dispute resolution process.

Nothing in these Terms & Conditions requires you to waive your statutory rights or prevents you from seeking independent consumer advice.

25. Changes to These Terms & Conditions

We may update these Terms & Conditions to reflect changes in our products, services, business operations or applicable legal requirements.

Any updated terms will be published on our website with a revised effective date.

Unless a change is required by law or is otherwise validly agreed, amendments will apply to future purchases and will not retrospectively alter the contractual terms of orders already accepted.

We encourage customers to review these Terms & Conditions before placing an order.

26. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protection provisions applicable to you.

Nothing in these terms restricts any legal right you may have to bring proceedings in a court with jurisdiction under applicable law.

Any dispute arising from a purchase will be considered in accordance with the applicable contractual and consumer protection legislation.

27. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by law.

The remaining provisions will continue to apply where they can lawfully operate independently.

No provision of these terms will be interpreted or applied in a manner that unlawfully excludes or restricts your statutory consumer rights.

28. Contact Information

If you have any questions about these Terms & Conditions, your order or our products and services, please contact us using the information below.

Sheds Company

Operated by SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for customer support, order enquiries, delivery information, cancellations, returns and refunds.

Please include your order number when contacting us about an existing purchase.

We are committed to providing clear purchasing information, transparent policies and reliable customer service.