Refund and Returns Policy

Sheds Company – 30-Day Returns Policy

At Sheds Company, we want you to shop with confidence. We are committed to providing quality products, transparent purchasing terms and a fair returns process.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

This policy explains how to return an item, request a refund, report a damaged or faulty product and exercise your statutory consumer rights under UK law.

1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products purchased directly from our website, https://shedscompany.co.uk/ .

The return period begins on the day you receive your order. If your order contains multiple items delivered separately, the return period begins when you receive the final item in that order.

To request a return, please contact our customer support team within 30 days of delivery.

Email: support@shedscompany.co.uk

Please include your order number, the name of the product you wish to return and a brief description of your request.

Our customer support team will provide the appropriate return instructions and confirm the designated return address or collection arrangements.

Please do not send products to our registered office without first contacting us, as it may not be equipped to receive returned goods.

2. Eligibility for Returns

For change-of-mind returns under our voluntary 30-day return policy, products must meet the following conditions:

• The return request must be submitted within 30 days of receiving the order.
  
  
• The product must be unused, unassembled and in a resaleable condition, except where your statutory cancellation rights apply.
  
  
• All supplied components, fittings, accessories and instruction manuals should be included.
  
  
• Products should be returned in their original packaging where reasonably possible, or in suitable protective packaging to prevent damage during transport.
  
  
• The product must not have been damaged through misuse, improper handling or incorrect installation.
  
  

You may inspect a product as reasonably necessary to establish its nature, characteristics and functioning. Your statutory rights are not conditional on retaining the original packaging.

Different conditions may apply to products that are faulty, damaged on arrival, incorrectly supplied or not as described. These situations are covered separately in this policy.

3. How to Return a Product

To initiate a return, please follow the procedure below.

Step 1 – Contact our customer support team

Send an email to support@shedscompany.co.uk with your order number, full name, the product you wish to return and your return request.

For damaged or faulty products, please describe the issue and provide photographs if available. Photographs help us investigate the problem but are not a mandatory condition for exercising your statutory rights.

Step 2 – Receive return instructions

Our customer support team will provide the appropriate return address or explain the available collection arrangements.

For large products, such as garden sheds or outdoor storage units, we may need to arrange a suitable collection service instead of a standard postal return.

Step 3 – Prepare your product for return

Where reasonably possible, package the product securely using its original packaging or suitable protective materials.

Please include all accessories, components and instruction manuals supplied with the product.

For a change-of-mind return under our voluntary 30-day policy, please ensure that the product meets the eligibility requirements described in Section 2.

Step 4 – Return the product

Unless we have agreed to collect the product, please send it to the designated return address within 14 days of notifying us that you wish to return it.

We recommend keeping your proof of postage or collection confirmation until your return has been processed.

Step 5 – Receive your refund

Once your return has been received, or you have supplied acceptable evidence that the goods have been returned, we will process your refund in accordance with the timeframes outlined in Section 7.

If we have offered to collect goods under your statutory cancellation rights, the applicable refund deadline will be calculated from the date you notified us of your cancellation.

4. Return Shipping Costs

Change-of-mind returns

For change-of-mind returns, customers are responsible for the direct cost of returning the product, provided that this responsibility and any applicable return costs have been properly disclosed before purchase.

The cost will depend on the product’s size, weight and the return transport service required.

For smaller products that can be returned using a standard postal or parcel delivery service, customers may arrange and pay for return shipping themselves after receiving the correct return address.

Large and bulky products

Certain products, including garden sheds, large storage units and outdoor furniture, may require specialist transport or collection.

Where a product cannot normally be returned by post, any applicable collection charge or estimated return transport cost must be disclosed to the customer before the purchase is completed.

If a collection service is required, please contact our customer support team to discuss the arrangements and applicable charges.

We will not impose undisclosed return costs where UK consumer law requires us to bear those costs.

Damaged, faulty or incorrect products

If you receive a product that is faulty, damaged, not as described or incorrectly supplied, and you are entitled to a statutory remedy, Sheds Company will bear the reasonable and necessary return costs.

Where appropriate, we will arrange collection of the affected product or provide an agreed return method at no additional cost to you.

You will not be required to pay a restocking fee for exercising your statutory cancellation rights or your statutory right to reject faulty goods.

5. Damaged, Faulty or Incorrect Products

We take care to ensure that products are accurately described and supplied in an appropriate condition.

If you receive a damaged, faulty, incomplete or incorrect product, please contact our customer support team as soon as reasonably possible.

Email: support@shedscompany.co.uk

Please provide your order number and a description of the problem. You may also include photographs of the affected item, damaged components or packaging to help us investigate.

Where a product does not conform to the contract, we will provide an appropriate remedy in accordance with the Consumer Rights Act 2015.

Depending on the circumstances, this may include a refund, repair, replacement or price reduction.

Your statutory rights include:

• A short-term right to reject qualifying faulty goods, generally within 30 days, and receive a refund.
  
  
• The right to request a repair or replacement where applicable.
  
  
• The right to a price reduction or final rejection where the statutory conditions are met, including certain circumstances where a repair or replacement is unsuccessful, impossible or not provided within a reasonable time.
  
  

We will not require you to pay the reasonable and necessary return costs associated with exercising your statutory right to reject faulty or non-conforming goods.

The expiry of our voluntary 30-day returns period does not remove your statutory rights concerning faulty products.

6. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing goods online generally have the right to cancel their order without giving a reason.

For eligible products, the statutory cancellation period normally ends 14 days after the day on which you, or a person nominated by you, receive the goods. Where goods under a single order are delivered separately, the period generally runs from receipt of the final item.

You must notify us of your decision to cancel within the applicable cancellation period.

You may exercise this right by emailing support@shedscompany.co.uk with a clear statement that you wish to cancel your purchase.

You do not need to use a particular form or provide a reason for cancellation.

Once you have notified us, you must return the goods without undue delay and no later than 14 days after communicating your decision to cancel, unless we have offered to collect them.

We will refund eligible payments in accordance with the applicable statutory requirements.

You may inspect and handle the goods to establish their nature, characteristics and functioning, as you reasonably would in a physical shop. If the goods have been handled beyond what is necessary for that purpose, a lawful deduction may be made to reflect any resulting reduction in value.

Our additional 30-day change-of-mind return policy extends the period during which eligible products may be returned. It does not replace or restrict your statutory cancellation rights.

7. Refund Processing and Timeframes

Once a return has been accepted, your refund will be issued to the original payment method used when placing the order, unless you expressly agree to another method.

Refunds for statutory cancellations

Where you exercise your statutory right to cancel and return your goods, we will issue your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

If we have offered to collect the goods, your refund will be issued no later than 14 days after you inform us of your decision to cancel.

For a full statutory cancellation, we will refund the product price and the cost of standard outbound delivery, where applicable.

If you selected a premium or express delivery service, we are not required to refund the additional amount paid above the cost of our least expensive generally available standard delivery option.

Refunds under our voluntary 30-day return policy

For eligible change-of-mind returns requested outside the statutory cancellation period but within our voluntary 30-day return period, we will refund the purchase price of the returned product after receiving and checking the returned goods.

The original delivery charge is not refundable under this additional voluntary policy unless we have expressly agreed otherwise or applicable law requires a refund.

We aim to process accepted returns promptly and will issue the applicable refund within 14 days of receiving the returned product.

Refund payment method

Refunds will be issued to the original payment method used for the purchase.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer or payment service provider.

We do not charge an administration fee for issuing a refund to which you are legally entitled.

8. Refunds for Cancelled Orders

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

Email: support@shedscompany.co.uk

Please include your order number and a clear statement that you wish to cancel your purchase.

If your order has not yet been dispatched, we will arrange the cancellation and issue the applicable refund.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights or request a return under our 30-day return policy.

Our customer support team will explain the appropriate procedure for returning or arranging collection of the product.

Where an order is cancelled before dispatch and no goods have been supplied, we will issue the applicable refund without undue delay and within 14 days of receiving your valid cancellation request.

9. Exchanges and Replacements

If you would like to exchange a product for a different model, size or colour, please contact our customer support team.

Exchanges are subject to product availability and the applicable return conditions.

Where a product is eligible for a change-of-mind return, you may return the original item and place a new order for your preferred product.

If a product is faulty, damaged or incorrectly supplied, we will arrange an appropriate remedy in accordance with your statutory consumer rights. This may include a repair or replacement where applicable.

We will bear the necessary costs of providing a statutory repair or replacement, including any required postage or collection charges.

10. Products Excluded from Change-of-Mind Returns

Certain products may be excluded from the statutory change-of-mind cancellation right where a specific legal exception applies.

For example, products made to a customer’s individual specifications or clearly personalised may fall within a statutory exception.

However, selecting a standard product from our website, choosing an available colour or ordering an item that is not currently held in stock does not automatically make it a personalised or non-returnable product.

Where a statutory cancellation exception applies, this will be clearly communicated before purchase.

Our voluntary 30-day returns policy does not apply to products that have been used, assembled, installed or damaged after delivery where they no longer meet the eligibility requirements described in Section 2.

This restriction does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

11. Your Rights Under UK Consumer Law

This Refund & Return Policy is intended to comply with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for their intended purpose and as described.

If goods fail to meet these requirements, you may be entitled to a statutory remedy, even after our voluntary 30-day return period has expired.

For qualifying faults, consumers generally have a short-term right to reject goods within 30 days. Additional rights to repair, replacement, price reduction or final rejection may apply after this period.

Nothing in this policy excludes, limits or otherwise affects your statutory consumer rights.

12. Return Address and Contact Information

Before sending a product back to us, please contact our customer support team to obtain the correct return address or arrange collection where applicable.

Return requests: support@shedscompany.co.uk

Please do not send returned goods to our registered office unless our customer support team has specifically confirmed that it is the appropriate return location.

Business Information

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for return requests, refunds and order-related enquiries. It allows us to maintain a clear record of your request and provide accurate assistance.

If you have any questions about this policy, please contact our customer support team before returning your product.