Cancellation Policy

Welcome to Sheds Company! Here you will find answers to frequently asked questions about our products, ordering process, delivery, payments, returns, refunds and customer support.

If you cannot find the information you need, please contact our customer support team at support@shedscompany.co.uk.

1. What products does Sheds Company sell?

Sheds Company offers a range of garden sheds, outdoor storage solutions and other products designed to help you organise and improve your outdoor space.

You can explore our available products, view their specifications and check current prices on our website: shedscompany.co.uk .

2. How can I place an order?

You can place an order directly through our website.

Select the products you wish to purchase, add them to your basket and proceed to checkout.

Enter your billing and delivery information, select an available payment method and complete your purchase.

Once your order has been placed successfully, you will receive an order confirmation email.

3. How long does delivery take?

Our standard delivery timeframes are:

• Order processing: 1–3 business days.
  
  
• Delivery after dispatch: 3–6 business days.
  
  
• Total estimated delivery time: 4–9 business days.
  
  

Business days are Monday to Friday, excluding UK bank holidays.

Delivery estimates may vary depending on the product, your location and the delivery service required.

For further information, please refer to our Shipping & Delivery Policy.

4. Where do you deliver?

We deliver to eligible addresses within the United Kingdom.

Delivery availability may vary depending on your postcode, the product ordered and the delivery services available.

Please enter your delivery address during checkout to confirm whether delivery is available to your location.

If you have questions about delivery to a particular address, please contact support@shedscompany.co.uk before placing your order.

5. How much does shipping cost?

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Delivery costs may vary depending on your location, the size of your order and the delivery service required.

If free delivery is available for your order, this will be clearly indicated on the relevant product page or during checkout.

6. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information, where applicable.

Please note that tracking information may take some time to become available after dispatch.

For large or bulky products transported by specialist delivery services, delivery updates may be provided through alternative arrangements.

If you have not received your tracking details or require an update, please contact support@shedscompany.co.uk and include your order number.

7. Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact our customer support team as soon as possible.

We will make reasonable efforts to update your delivery information before dispatch.

Once your order has been dispatched, changing the delivery address may no longer be possible.

Please check your delivery information carefully before completing your purchase.

8. What payment methods do you accept?

We accept payments through the secure payment methods displayed during checkout.

All prices on our website are stated in British Pounds Sterling (GBP).

The total amount payable, including any applicable delivery charges, will be displayed before you confirm your purchase.

For more information, please refer to our Payment Policy.

9. Can I cancel my order?

Yes. If you wish to cancel your order, please contact our customer support team as soon as possible.

Email: support@shedscompany.co.uk

Please include your order number and a clear statement confirming that you wish to cancel your purchase.

If your order has not been dispatched, we will arrange its cancellation and issue the applicable refund.

If your order has already been dispatched or delivered, you may still exercise your applicable statutory cancellation rights or request a return under our 30-day return policy.

Please refer to our Cancellation Policy for more information.

10. What is your return policy?

We offer a 30-day return period for eligible products purchased directly from our website.

If you wish to return a product because you have changed your mind, please contact us within 30 days of receiving your order.

For voluntary change-of-mind returns outside the statutory cancellation period, the product must be unused, unassembled and in a resaleable condition, with its supplied accessories and components included.

Your statutory cancellation rights allow you to inspect goods as reasonably necessary to establish their nature, characteristics and functioning.

Different conditions apply to faulty, damaged or incorrectly supplied products.

For further information, please refer to our Refund & Return Policy.

11. Who pays for return shipping?

For change-of-mind returns, customers are responsible for the direct cost of returning the product where this responsibility and the applicable costs have been properly disclosed before purchase.

For large or bulky products, specialist collection may be required. Any applicable collection cost or reasonable estimate must be disclosed before purchase.

If you receive a faulty, damaged or incorrect product and are entitled to a statutory remedy, Sheds Company will cover the reasonable and necessary return costs.

Please contact our customer support team before returning an item so that we can provide the appropriate return instructions.

12. How long does it take to receive a refund?

Refunds are issued to the original payment method used when placing your order, unless you expressly agree otherwise.

For eligible statutory cancellations involving returned goods, we will issue the applicable refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

If we have offered to collect the goods, the applicable statutory refund deadline is 14 days from the date you notified us of your cancellation.

For eligible returns under our additional voluntary 30-day return policy, we will issue your refund within 14 days of receiving the returned product.

Once your refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment service provider.

13. What should I do if my order arrives damaged or faulty?

If your product arrives damaged, faulty, incomplete or incorrectly supplied, please contact our customer support team.

Email: support@shedscompany.co.uk

Please include your order number and a description of the issue.

You may also provide photographs of the affected product or packaging, if available, to help us investigate the problem.

Depending on the circumstances and your statutory consumer rights, we will arrange an appropriate remedy, which may include a repair, replacement or refund.

Your statutory rights concerning faulty or non-conforming products are not restricted to our voluntary 30-day return period.

14. Do your garden sheds require assembly?

Certain garden sheds and outdoor storage products are supplied flat-packed and require assembly.

Assembly requirements vary depending on the product.

Please check the product description and specifications for information about the assembly process, components and installation requirements.

Unless expressly stated on the relevant product page or agreed separately, assembly and installation services are not included in the purchase price.

If you have questions about a particular product’s assembly requirements, please contact us before placing your order.

15. Do your products come with a warranty?

Certain products may include a manufacturer’s warranty or an additional commercial guarantee.

Warranty coverage and duration depend on the product and manufacturer.

Where a warranty applies, the relevant product information or accompanying documentation will explain its terms and conditions.

Regardless of any commercial warranty, customers retain their statutory consumer rights under applicable UK law.

If you have a warranty-related enquiry, please contact support@shedscompany.co.uk with your order number and the relevant product details.

16. Can I collect my order from your premises?

Our website is designed for online purchases with delivery to eligible customer addresses.

If you would like to enquire about product collection, please contact our customer support team before placing an order.

Please note that our registered office address is provided for company identification and business correspondence. It should not be treated as a showroom, warehouse or customer collection point unless we have expressly confirmed that the relevant service is available.

17. What should I do if I have not received my order confirmation?

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

If you have not received your confirmation, please check your spam or junk email folder.

If you still cannot find it, contact support@shedscompany.co.uk.

Please provide your full name, the email address used during checkout and the approximate date of your purchase.

Our customer support team will review your enquiry and assist you in confirming your order status.

18. How can I contact Sheds Company?

For product enquiries, order updates, delivery information, cancellations, returns, refunds or other customer service requests, please contact us by email.

Email: support@shedscompany.co.uk

Email is our preferred method of communication. It allows us to review your enquiry carefully, maintain a clear record of your request and provide accurate assistance.

Please include your order number when contacting us about an existing purchase.

You can also find our business information below.

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698