Shipping Policy

At Sheds Company, we are committed to providing reliable delivery services and clear information about shipping times, costs and order processing.

This Shipping & Delivery Policy explains how we process orders, our estimated delivery timeframes, shipping charges, delivery locations, tracking information and the procedures for delayed, damaged or missing deliveries.

Please read this policy carefully before placing an order through our website.

1. Order Processing Time

All orders are subject to a processing period of 1–3 business days before dispatch.

During this period, we verify your order details, confirm product availability, prepare your items for shipment and arrange collection by our delivery partners.

Orders placed on weekends or UK public holidays will be processed on the next business day.

Business days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing the available delivery information and tracking details, where applicable.

2. Delivery Timeframes

We aim to deliver orders within the following estimated timeframes:

The total estimated delivery period begins after your order has been successfully placed and accepted.

For example, if your order requires three business days for processing, followed by six business days for delivery, the total estimated timeframe will be nine business days.

Please note that these timeframes are estimates rather than guaranteed delivery dates, unless a specific delivery date has been expressly agreed with you.

Delivery times may vary depending on your location, product availability, the size of the item and circumstances affecting our delivery partners.

If your order cannot be delivered within the agreed timeframe, we will contact you with an update and explain your available options.

3. Delivery Locations

Sheds Company provides delivery to eligible addresses within the United Kingdom.

Delivery availability is determined by the customer’s postcode and the shipping options available for the selected product.

Please enter your complete delivery address during checkout to confirm whether delivery is available to your location.

Certain destinations, including remote locations, offshore islands and areas requiring specialist transport, may have different delivery options, costs or estimated delivery timeframes.

Any applicable delivery restrictions or additional charges will be communicated before you complete your purchase.

We do not dispatch orders to destinations that are not supported by the delivery options offered at checkout.

4. Shipping Costs

Shipping charges, where applicable, are calculated according to the delivery destination, selected products and available delivery services.

The applicable delivery charge will be displayed during checkout before you confirm and pay for your order.

If free delivery is available for a product or order, this will be clearly indicated on the relevant product page or during checkout.

For larger products requiring specialist transport, such as garden sheds, outdoor storage units or garden structures, different delivery charges may apply.

All applicable shipping, handling and delivery charges will be disclosed before the purchase is completed.

No additional delivery fees will be charged after an order has been placed unless you expressly agree to an additional service or a change to the original delivery arrangements.

5. Order Confirmation and Dispatch

After successfully placing your order, you will receive an order confirmation email at the email address provided during checkout.

Your order confirmation will contain relevant purchase information, including the products ordered, your delivery address, the total amount paid and your order reference.

Once your order has been processed and dispatched, we will send you a shipping confirmation email.

Where tracking is available, your shipping confirmation will include the tracking number or information necessary to follow the progress of your delivery.

If you have not received an order confirmation or dispatch notification, please check your email’s spam or junk folder before contacting our customer support team.

For assistance, email support@shedscompany.co.uk and include your full name and order number, if available.

6. Delivery Tracking

Where a tracking service is available, tracking information will be provided after your order has been dispatched.

Please note that tracking information may not become available immediately after dispatch. Some delivery providers require additional time to register the parcel or update its tracking status.

For larger items transported through specialist delivery services, tracking may be provided through alternative delivery notifications or direct communication from the delivery provider.

If you have not received your tracking information or believe your delivery is delayed, please contact our customer support team.

We will review your order status and provide the latest available delivery information.

7. Delivery of Large and Bulky Products

Certain products, including garden sheds, storage units, outdoor furniture and garden structures, may require specialist transport due to their size or weight.

Where applicable, our delivery partners may contact you before delivery to confirm a suitable delivery date or provide additional delivery instructions.

Please ensure that the delivery address is accurate and that there is suitable access for the delivery vehicle and safe unloading of the product.

If your property has restricted access, narrow roads, height restrictions or other conditions that may affect delivery, please contact our customer support team before placing your order.

Unless expressly stated on the relevant product page or agreed separately, the purchase price does not include product assembly or installation services.

Where assembly is required, customers should refer to the product instructions and specifications provided with their purchase.

Any delivery-specific requirements will be communicated before purchase or as part of the delivery arrangements.

8. Delivery Address and Order Amendments

Customers are responsible for providing accurate and complete delivery details during checkout.

Please verify your delivery address, postcode and contact information before submitting your order.

If you discover an error in your delivery details after placing an order, please contact us as soon as possible at support@shedscompany.co.uk.

We will make reasonable efforts to accommodate your request before dispatch.

However, once your order has been collected by the delivery provider, it may not be possible to change the delivery address.

If an incorrect address has been provided, please contact us promptly so that we can investigate the available options.

Any additional charges arising from a customer-requested change will be communicated in advance and will only be applied where lawful and agreed.

9. Missed or Unsuccessful Delivery Attempts

If our delivery partner is unable to complete a delivery, they may arrange another delivery attempt or provide instructions for rescheduling.

Please follow the instructions supplied by the delivery provider or contact our customer support team if you require assistance.

If you know that you will be unavailable on the expected delivery date, please contact us as soon as possible.

For large or bulky products, a missed delivery may require a new delivery appointment.

If a further delivery charge is necessary because of a customer-requested change or circumstances within the customer’s control, we will explain the charge before arranging the service.

We will not charge customers for additional delivery attempts required because of an error or failure for which Sheds Company or its appointed delivery provider is responsible.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe of 4–9 business days, delays may occasionally occur.

Possible reasons include transport disruption, severe weather, unusually high order volumes, product availability issues or unforeseen logistical circumstances.

If we become aware of a material delay affecting your order, we will make reasonable efforts to contact you and provide an updated delivery estimate.

If your order has not arrived within the agreed delivery period, please contact our customer support team.

We will investigate the delay with the relevant delivery provider and explain the next steps.

Your rights if delivery is delayed

Under Section 28 of the Consumer Rights Act 2015, where no delivery period has been agreed, a trader must generally deliver goods without undue delay and within 30 days of the contract being made.

If goods are not delivered within the agreed period or the applicable statutory period, you may be entitled to specify an additional reasonable period for delivery.

If delivery still does not occur within that additional period, you may be entitled to end the contract and receive a refund.

In certain circumstances, including where delivery by an agreed date was essential and this was communicated before purchase, you may be entitled to end the contract without allowing additional time.

Where you lawfully terminate the contract because of a failure to deliver, we will reimburse the applicable payments without undue delay.

11. Lost or Missing Orders

If your order has not arrived and the tracking information indicates that it has been delivered, please contact us promptly.

Email: support@shedscompany.co.uk

Please provide your order number, delivery address and any available tracking details.

We will investigate the matter with the delivery provider and take appropriate steps to establish the status of your order.

Where the goods have not been delivered into your possession or that of a person nominated by you, Sheds Company remains responsible for the goods, subject to the applicable legal exceptions.

Depending on the circumstances and your statutory rights, an appropriate resolution may include locating the original delivery, arranging a replacement or issuing a refund.

You will not be required to resolve a delivery failure directly with our appointed delivery provider before contacting us for assistance.

12. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or contains an incorrect product, please contact our customer support team as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs of the affected product or packaging, if available.

Photographs may help us investigate the matter more efficiently but are not a mandatory requirement for exercising your statutory consumer rights.

We will review your enquiry and explain the available resolution options.

Where a product is damaged, faulty, not as described or incorrectly supplied, we will provide the appropriate remedy in accordance with applicable UK consumer protection legislation.

This may include repair, replacement, refund or another applicable statutory remedy.

Where you are entitled to reject goods because they do not conform to the contract, Sheds Company will bear the reasonable and necessary return costs, including collection charges where applicable.

For further information, please refer to our Refund & Return Policy.

13. Responsibility for Goods During Delivery

Sheds Company remains responsible for your order while it is in transit through a delivery service arranged or offered by us.

Under Section 29 of the Consumer Rights Act 2015, the risk of loss or damage generally remains with the seller until the goods come into your physical possession or that of a person you have identified to receive them.

An exception may apply where you independently commission a carrier that was not offered by us as a delivery option.

Our responsibility for an order does not automatically end when the delivery provider marks the shipment as dispatched or in transit.

If your order is lost or damaged before delivery into the appropriate person’s physical possession, please contact us so we can investigate and arrange an appropriate resolution.

14. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: support@shedscompany.co.uk

Please include your order number and a clear statement that you wish to cancel your purchase.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights or request a return under our 30-day Refund & Return Policy.

Our customer support team will provide the appropriate cancellation or return instructions.

Any applicable refund will be processed in accordance with our Cancellation Policy, Refund & Return Policy and UK consumer law.

15. Customer Support and Delivery Enquiries

If you have any questions about our shipping policy, delivery timeframes or an existing order, please contact our customer support team.

Email is our preferred method of communication for all delivery and order-related enquiries. It allows us to review your request, investigate any issues and provide accurate assistance.

Email: support@shedscompany.co.uk

Please include your order number when contacting us about an existing purchase.

16. Business Information

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

For shipping enquiries, order updates and delivery-related assistance, please contact our customer support team by email.