Privacy Policy

At Sheds Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase our products or contact our customer support team.

We are committed to handling your personal information transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.

Please read this Privacy Policy carefully to understand how we handle your information and the rights available to you.

1. Who We Are

Sheds Company is the trading name of SHEDS ONLINE LIMITED.

For the purposes of applicable data protection legislation, SHEDS ONLINE LIMITED is the data controller responsible for determining how and why personal information collected through our website and business operations is processed.

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

For privacy-related enquiries, requests concerning your personal information or questions about this policy, please contact us by email.

Email is our preferred method of communication, as it allows us to review your request carefully and maintain an appropriate record of our correspondence.

2. Personal Information We Collect

We collect personal information that is necessary to operate our website, process customer orders, provide customer support and fulfil our legal obligations.

Depending on how you interact with our website and services, we may collect the following categories of information.

2.1 Personal identification information

• Full name.
  
  
• Billing and delivery address.
  
  
• Email address.
  
  
• Telephone number.
  
  
• Customer account details, where applicable.
  
  

2.2 Order and transaction information

• Products purchased.
  
  
• Order numbers and purchase dates.
  
  
• Order values and payment status.
  
  
• Billing and delivery information.
  
  
• Delivery tracking details.
  
  
• Returns, refunds and cancellation records.
  
  
• Previous order history and customer service correspondence.
  
  

2.3 Payment information

When you make a purchase through our website, payment information is processed through the payment service providers available at checkout.

Depending on the payment method selected, this may include payment card information, billing details, transaction references and payment verification information.

We receive the information necessary to confirm and manage your payment, such as the transaction amount, payment status, payment method and relevant transaction identifiers.

Payment service providers may independently process additional information in accordance with their own privacy policies.

2.4 Technical and website usage information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.
  
  
• Browser type and version.
  
  
• Device type and operating system.
  
  
• Pages visited and time spent on the website.
  
  
• Website navigation and interaction data.
  
  
• Referring website or traffic source.
  
  
• Cookie identifiers and related technical information, where applicable.
  
  

This information may be used to maintain website functionality, protect our services, understand website performance and improve the shopping experience.

2.5 Customer communications

When you contact us by email, telephone or through an available website contact form, we may collect and retain the information you provide.

This may include your contact details, order information, enquiry details, complaints, correspondence and any supporting documents or photographs you choose to share.

We use this information to respond to your requests and provide appropriate customer support.

3. How We Collect Personal Information

We may collect personal information through the following methods.

Information provided directly by you

This includes information you provide when placing an order, creating a customer account, completing a checkout form, subscribing to marketing communications, contacting customer support or requesting a return or refund.

Information collected automatically

When you browse our website, certain technical and usage information may be collected through website functionality, server logs, cookies and similar technologies, subject to applicable consent requirements.

Information received from third parties

We may receive relevant information from service providers involved in processing your order, including payment providers, delivery companies, fulfilment partners and fraud prevention services.

For example, a delivery provider may supply updated tracking information, or a payment provider may confirm whether a transaction has been completed.

We may also receive information from advertising or analytics providers where such information is collected and shared lawfully.

Where we obtain personal information from a source other than you, we will provide any additional privacy information required by applicable data protection legislation.

4. How We Use Your Personal Information

We use personal information for specified, legitimate business purposes and only where we have an appropriate lawful basis under UK data protection legislation.

The following table explains the principal purposes for which personal information may be processed and the relevant lawful bases.

Where we rely on legitimate interests, these include operating and protecting our business, preventing fraudulent activity, maintaining website security, improving customer service and resolving disputes.

We consider the impact of these activities on individuals and their rights before relying on legitimate interests.

We do not use personal information for purposes incompatible with those for which it was originally collected unless permitted by law.

5. Order Processing and Delivery

When you place an order through our website, we use the personal information you provide to process your purchase and arrange delivery.

This may include sharing your name, delivery address, telephone number, email address and relevant order details with delivery companies, suppliers or fulfilment partners involved in completing your purchase.

We may also use your contact information to send order confirmations, payment confirmations, dispatch notifications, tracking information and important updates about your order.

These communications are necessary to fulfil your purchase and are separate from optional marketing communications.

For further information about delivery arrangements, please refer to our Shipping & Delivery Policy.

6. Payment Processing and Security

Payments made through our website are processed using the payment methods and service providers available during checkout.

When you submit payment information, the relevant payment provider processes the information necessary to authorise and complete your transaction.

We may receive and retain limited transaction information, including payment confirmation, transaction references, payment status and refund records.

We use this information to manage purchases, confirm payments, process refunds, investigate payment-related enquiries and maintain financial records.

Payment service providers may carry out independent verification, fraud prevention and regulatory compliance activities in accordance with their own legal obligations and privacy policies.

We do not require customers to disclose payment card security codes or online banking passwords by email.

Please do not send full payment card details, passwords or other sensitive financial credentials to our customer support email address.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember user preferences, understand website performance and support advertising or marketing activities.

Cookies are small files or identifiers stored on or accessed through your device when you visit a website.

The principal categories of cookies that may be used on our website include the following.

Strictly necessary cookies

These cookies support essential website functions, such as shopping basket functionality, checkout, account authentication, security and session management.

Where legally permitted, strictly necessary cookies may be used without obtaining consent.

Analytics cookies

Where enabled, analytics cookies help us understand how visitors interact with our website, identify technical issues and evaluate website performance.

We obtain consent before using analytics cookies where required by applicable law.

Functional cookies

Functional cookies may remember certain website preferences or support optional features.

Where the law requires consent for a particular functional cookie or similar technology, we will request it before using that technology.

Advertising and marketing cookies

Where enabled, advertising technologies may be used to measure advertising performance, understand how visitors reach our website and support relevant advertising campaigns.

We will request the necessary consent before placing or accessing non-essential advertising cookies or similar technologies.

Managing your cookie preferences

Where consent is required, you may accept or reject non-essential cookies through the cookie preference options provided on our website.

You may withdraw your consent or change your preferences at any time through the available cookie settings.

You can also manage or delete cookies using your browser settings. However, disabling certain cookies may affect the functionality of our website.

For further information about the cookies used on our website, please refer to our Cookie Policy, where available.

8. Marketing Communications

We may use your contact information to send promotional communications about our products, special offers and other relevant information where permitted by applicable law.

Where consent is required, we will only send marketing communications after obtaining the appropriate permission.

In circumstances where applicable law permits marketing to existing customers without separate consent, we will comply with the relevant requirements, including providing a clear opportunity to opt out.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message or by contacting us at:

support@shedscompany.co.uk

If you withdraw your marketing consent or request to stop receiving promotional communications, we will respect your request in accordance with applicable law.

You may continue to receive essential transactional communications relating to your purchases, delivery arrangements, customer service enquiries or other matters necessary to fulfil our contractual and legal obligations.

We do not sell customer email addresses or contact lists to third parties for their independent marketing purposes.

9. Sharing Personal Information with Third Parties

We may share personal information with trusted third parties where necessary to operate our business, fulfil customer orders, provide services or comply with applicable legal obligations.

Depending on the services used, these third parties may include:

Payment service providers: To authorise payments, process transactions, issue refunds, prevent payment fraud and manage payment disputes.

Delivery and fulfilment partners: To prepare, dispatch, transport and deliver customer orders.

Suppliers and manufacturers: Where necessary to fulfil an order, resolve a product issue, arrange a replacement or manage a warranty-related enquiry.

Website hosting and technical service providers: To maintain website functionality, manage technical infrastructure, provide security services and support website operations.

Customer service providers: Where necessary to manage enquiries, resolve complaints and provide customer assistance.

Accounting and professional advisers: To maintain financial records, obtain professional advice and comply with business obligations.

Analytics and advertising providers: Where these services are enabled and the relevant processing complies with applicable data protection and electronic privacy requirements.

Public authorities and regulatory bodies: Where disclosure is required by law or is otherwise legally justified.

We limit the personal information shared with third parties to what is necessary for the relevant purpose.

Where a third party processes personal information on our behalf, we require an appropriate data processing agreement and applicable safeguards.

Some third parties, such as payment service providers, may also act as independent data controllers for their own processing activities.

Their handling of personal information may be governed by their own privacy notices.

We do not sell personal information to third-party data brokers.

10. International Data Transfers

Our website and business operations are based in the United Kingdom. However, certain service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

Depending on the destination and circumstances, these safeguards may include:

• A relevant UK adequacy regulation.
  
  
• An approved international data transfer agreement.
  
  
• An applicable UK addendum to standard contractual clauses.
  
  
• Another lawful transfer mechanism or exception permitted under UK data protection legislation.
  
  

Where required, we will assess the risks associated with the transfer and implement appropriate safeguards.

You may contact us at support@shedscompany.co.uk to request further information about international transfers involving your personal information and the applicable safeguards.

11. How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records and complying with legal obligations.

The applicable retention period depends on the type of information, the reason for processing it and any legal or regulatory requirements.

Order and transaction records

Order confirmations, transaction details, invoices and related accounting information are retained for the period required by applicable tax, accounting and other legal obligations.

Customer service correspondence

Customer enquiries, complaints, returns and refund correspondence are retained for as long as reasonably necessary to resolve the relevant issue and maintain appropriate records of our dealings with customers.

Customer account information

Where customer accounts are available, relevant account information may be retained while an account remains active or as otherwise necessary for legitimate business purposes and legal obligations.

Marketing information

Marketing contact information is retained for as long as we have a valid lawful basis for the relevant marketing activities.

If you unsubscribe, we may retain a limited record of your preference to ensure that you do not receive further unwanted marketing communications.

Website and technical information

Technical information and website usage data are retained in accordance with their relevant purposes, the applicable retention settings and legal requirements.

When personal information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

12. How We Protect Your Personal Information

We recognise the importance of protecting personal information against unauthorised access, accidental loss, misuse, alteration and unlawful disclosure.

We implement appropriate technical and organisational security measures, taking account of the nature of the information processed and the risks associated with our business activities.

These measures may include:

• Secure website connections and encrypted transmission of information.
  
  
• Appropriate access controls for customer information.
  
  
• Restricted access to business systems and customer records.
  
  
• Secure payment processing arrangements.
  
  
• Appropriate account authentication and password management.
  
  
• Website maintenance and security monitoring.
  
  
• Secure handling of customer service and transaction records.
  
  
• Appropriate safeguards when sharing information with service providers.
  
  

Although we take reasonable steps to protect personal information, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will investigate it and take appropriate remedial action, including notifying affected individuals and the relevant supervisory authority where required by law.

13. Your Rights Under UK Data Protection Law

Under the UK GDPR and applicable UK data protection legislation, you may have the following rights in relation to your personal information.

13.1 Right to be informed

You have the right to receive clear information about how and why we collect, use and process your personal information.

This Privacy Policy is intended to provide that information.

13.2 Right of access

You have the right to request confirmation of whether we process your personal information and, where applicable, obtain access to that information and relevant supplementary information.

13.3 Right to rectification

You may request that inaccurate personal information be corrected or incomplete information be completed.

13.4 Right to erasure

In certain circumstances, you may request the deletion of your personal information.

This right is not absolute. We may need to retain certain information where required by law or where another valid legal justification applies.

13.5 Right to restrict processing

You may request that we restrict the processing of your personal information in circumstances recognised by applicable data protection legislation.

13.6 Right to data portability

Where the legal conditions are met, you may request to receive certain personal information in a structured, commonly used and machine-readable format, or request that it be transferred to another controller where technically feasible.

13.7 Right to object

You have the right to object to certain processing activities, including processing based on legitimate interests, subject to applicable legal conditions.

You also have the right to object at any time to the processing of your personal information for direct marketing purposes.

If you object to direct marketing, we will stop processing your personal information for that purpose.

13.8 Right to withdraw consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

13.9 Rights relating to automated decision-making

You may have rights concerning decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

If we undertake processing of this nature, we will provide the information and safeguards required by applicable law.

14. How to Exercise Your Data Protection Rights

To exercise your data protection rights or request information about how your personal data is processed, please contact us by email.

Email: support@shedscompany.co.uk

Please include your full name, the email address associated with your customer account or order, and a clear description of your request.

We may request additional information where reasonably necessary to verify your identity and protect your personal information from unauthorised disclosure.

We will respond to valid data protection requests without undue delay and generally within one calendar month of receiving the request, subject to applicable legal provisions.

Where permitted by law, this period may be extended for particularly complex requests or where multiple requests have been submitted. If an extension is necessary, we will inform you within the initial response period and explain the reason.

We generally do not charge a fee for exercising your data protection rights. However, applicable law allows fees or other measures in certain limited circumstances, including manifestly unfounded or excessive requests.

We will explain any applicable exception or limitation where relevant.

15. Information Required to Complete a Purchase

When you place an order, we require certain personal information to process your payment, arrange delivery and fulfil our contractual obligations.

This may include your name, billing address, delivery address, email address, telephone number and payment information.

If you do not provide the information necessary to process and deliver your order, we may be unable to complete your purchase or provide the requested services.

Providing information for optional marketing communications is not a condition of purchasing products from our website.

16. Children’s Privacy

Our website is intended for individuals who are legally able to enter into purchasing contracts or who are using the website with appropriate parental or guardian supervision.

We do not knowingly collect personal information from children for the purpose of marketing products directly to them.

If you believe that a child has provided personal information to us inappropriately, please contact support@shedscompany.co.uk.

We will review the circumstances and take appropriate action in accordance with applicable data protection legislation.

17. Third-Party Websites and External Links

Our website may contain links to third-party websites, including payment providers, delivery tracking services, manufacturers and other external resources.

These websites may operate independently of Sheds Company and have their own privacy policies, terms and data processing practices.

We encourage you to review the privacy policies of third-party websites before submitting personal information.

This Privacy Policy applies to personal information processed by Sheds Company and does not govern the independent processing activities of third-party organisations.

18. Data Protection Complaints

If you have concerns about how we collect, use, store or protect your personal information, please contact us.

You may submit a data protection complaint by emailing:

support@shedscompany.co.uk

Please explain your concern and include any relevant information that will help us investigate the matter.

We will acknowledge receipt of your data protection complaint within 30 days, investigate it appropriately, keep you informed of its progress and provide a response without undue or unjustifiable delay.

If you remain dissatisfied with our handling of your personal information, you have the right to raise a complaint with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

United Kingdom

Website: https://ico.org.uk/ 

Telephone: 0303 123 1113

You may contact the ICO for further information about your data protection rights and the available complaints procedure.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, data processing activities or applicable legal requirements.

When we make changes, we will update the date displayed at the beginning of this policy.

Where required by applicable law, we will provide additional notice of material changes or obtain appropriate consent before implementing new processing activities.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

20. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights or require assistance with a privacy-related matter, please contact us using the details below.

Sheds Company

Operated by SHEDS ONLINE LIMITED

Company Registration Number: 13857751

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Website: https://shedscompany.co.uk/ 

Email is our preferred method of communication for privacy-related enquiries and customer support requests.