Cancellation Policy

At Sheds Company, we understand that you may occasionally need to cancel an order or change your purchasing decision. We aim to make the cancellation process straightforward, transparent and fair for all customers.

This Cancellation Policy explains how to cancel an order before dispatch, your cancellation rights after delivery, applicable return procedures, refund timeframes and your rights under UK consumer protection legislation.

Our cancellation terms should be read alongside our Shipping & Delivery Policy, Refund & Return Policy and Terms & Conditions.

1. Business Information

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/

Customer Support Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for order cancellations, amendments, refunds and other customer support enquiries.

2. Cancelling an Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact our customer support team as soon as possible.

Email: support@shedscompany.co.uk

Please include the following information:

• Your order number.
  
  
• Your full name.
  
  
• The email address used when placing the order.
  
  
• A clear statement confirming that you wish to cancel your purchase.
  
  

Our standard order processing time is 1–3 business days. During this period, your order is prepared for dispatch and delivery.

We recommend submitting cancellation requests as soon as you decide not to proceed with your purchase.

If you cancel your order before dispatch, we will arrange the cancellation and refund the applicable payments to your original payment method.

There is no cancellation administration fee for cancelling an eligible consumer order before dispatch.

If your order has already been dispatched when we receive your cancellation request, your statutory cancellation rights and our 30-day return policy may still apply, as explained below.

3. Cancelling an Order After Dispatch

If your order has already been dispatched but has not yet been delivered, you may contact us to request cancellation.

We will review the delivery status and, where possible, arrange for the shipment to be stopped or returned.

If the delivery cannot be stopped, we will explain the available return or collection arrangements.

For an eligible online purchase, you may exercise your statutory right to cancel before receiving the goods. You do not have to wait until delivery to notify us of your decision.

If the goods are subsequently delivered, you must return them in accordance with the applicable statutory cancellation requirements, unless we have offered to collect them.

Where you exercise a valid statutory cancellation right, we will provide the applicable refund in accordance with UK consumer law.

We will not charge an additional cancellation administration fee simply because an eligible order has been dispatched.

Any applicable direct return or collection costs will be determined by the relevant legal requirements and the return costs disclosed before purchase.

4. Your Statutory 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible goods online generally have the right to cancel their purchase without providing a reason.

The statutory cancellation period is calculated as follows:

• For an order containing a single product, the cancellation period ends 14 days after the day you receive the product.
  
  
• For an order containing multiple products delivered separately, the cancellation period generally ends 14 days after the day you receive the final product.
  
  
• You may notify us of your decision to cancel before your order has been delivered.
  
  

To exercise your statutory cancellation right, you must inform us of your decision before the applicable cancellation period expires.

You do not need to provide a reason for cancelling your purchase.

You may notify us by email, telephone or written correspondence. We recommend contacting us by email because it provides a clear record of your cancellation request.

Your cancellation is not dependent on receiving our approval, provided that you have validly exercised your statutory cancellation right.

5. Our Additional 30-Day Return Policy

In addition to your statutory cancellation rights, Sheds Company offers a voluntary 30-day return period for eligible products.

You may request a change-of-mind return within 30 days of receiving your order.

For change-of-mind returns made outside the statutory cancellation period, the following conditions apply:

• The product must be unused and unassembled.
  
  
• The product must be in a resaleable condition.
  
  
• All supplied accessories, fittings and components must be included.
  
  
• The product should be returned in its original packaging, where reasonably possible, or suitably packaged to prevent damage during transport.
  
  

To request a return, contact support@shedscompany.co.uk within 30 days of receiving your order.

Our customer support team will provide the appropriate return instructions and confirm the designated return address or available collection arrangements.

Products returned under our additional voluntary policy will be refunded in accordance with our Refund & Return Policy.

These additional eligibility conditions do not restrict your statutory cancellation rights or your rights concerning faulty, damaged or misdescribed goods.

6. How to Submit a Cancellation Request

To cancel an order, please follow the procedure below.

Step 1 – Contact our customer support team

Send an email to support@shedscompany.co.uk with your order number, full name and a clear statement that you wish to cancel your purchase.

Step 2 – Provide your order details

Please include the email address used during checkout and identify the product or products you wish to cancel.

If you are cancelling only part of an order, please specify which products you no longer wish to purchase.

Step 3 – Receive cancellation instructions

Our customer support team will review your request and provide information about the cancellation procedure, including any applicable return or collection arrangements.

If your order has already been delivered, we will provide the correct return address or explain how to arrange collection where applicable.

Step 4 – Return the goods, where required

If you have received the goods and are exercising your statutory cancellation right, you must return them without undue delay and within 14 days of notifying us of your decision to cancel, unless we have offered to collect them.

Step 5 – Receive your refund

Once the applicable cancellation and return requirements have been satisfied, your refund will be issued in accordance with the timeframes explained in Section 9.

You do not need to wait for a response from our customer support team before your statutory cancellation notice becomes effective, provided that you have communicated a valid cancellation within the applicable period.

7. Returning Products After Cancellation

If you have already received your order when you cancel, you may need to return the product to us.

Please contact our customer support team to obtain the correct return address or discuss the available collection arrangements.

Email: support@shedscompany.co.uk

For statutory cancellations, unless we have offered to collect the goods, you must return them without undue delay and no later than 14 days after notifying us of your decision to cancel.

Please package the product securely to minimise the risk of damage during return transport.

We recommend retaining proof of postage or collection until your refund has been processed.

Large and bulky products

Certain products, including garden sheds and large outdoor storage units, may require specialist transport or collection.

Where applicable, our customer support team will explain the available collection arrangements and any lawfully applicable return transport costs.

Please do not send returned goods to our registered office unless we have specifically confirmed that it is the appropriate return location.

Where you exercise your statutory cancellation right, you may inspect and handle the product as reasonably necessary to establish its nature, characteristics and functioning.

If handling beyond what is necessary has reduced the value of the goods, we may make a lawful deduction from your refund to reflect that reduction in value.

Opening the packaging or reasonably inspecting a product does not automatically remove your statutory cancellation rights.

8. Cancellation and Return Shipping Costs

Cancellation before dispatch

There is no cancellation administration fee for cancelling an eligible order before dispatch.

Where the order is cancelled in full before dispatch, we will refund the applicable payments, including any delivery charges paid.

Change-of-mind cancellations after delivery

Where you exercise your statutory cancellation right, you may be responsible for the direct cost of returning the goods if this responsibility was properly disclosed before purchase.

For products that can be returned through a standard postal or parcel delivery service, you may arrange and pay for the return using the instructions provided by our customer support team.

For large or bulky products that cannot normally be returned by post, specialist collection may be required.

Where customers are responsible for such costs, the applicable collection charge or a reasonable estimate must have been disclosed before purchase.

If the required information about return costs was not provided before purchase, we will bear those costs where required by law.

Faulty, damaged or incorrect products

If you are entitled to reject goods because they are faulty, damaged, incorrectly supplied or not as described, Sheds Company will bear the reasonable and necessary return costs.

Where appropriate, we will arrange collection or provide an agreed return method at no additional cost to you.

9. Refund Processing and Timeframes

Refunds will be issued to the original payment method used when placing your order, unless you expressly agree otherwise.

The applicable refund timeframe depends on whether the order has been dispatched, delivered or returned.

For a full statutory cancellation, we will refund the product price and the applicable standard outbound delivery charge.

If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount paid above the cost of the least expensive standard delivery option available for your order.

Where a refund is due, we will not charge a cancellation administration fee or refund processing fee.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer or payment service provider.

10. Cancellation of Customised or Personalised Products

Certain products may be excluded from the statutory change-of-mind cancellation right where a specific legal exception applies.

For example, products manufactured to a customer’s individual specifications or clearly personalised may qualify for an exception.

However, selecting a standard colour, size or product configuration from our ordinary product range does not automatically make a product non-returnable.

Where a product qualifies for a statutory cancellation exception, the relevant information will be clearly disclosed before purchase.

An applicable exception does not remove your statutory rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to conform to the contract.

11. Cancellation Due to Delayed or Failed Delivery

Our standard estimated order processing and delivery timeframes are:

Business days are Monday to Friday, excluding UK bank holidays.

If your order is delayed, please contact support@shedscompany.co.uk.

Where we fail to deliver within the agreed delivery period or an applicable statutory delivery deadline, you may have the right to require delivery within an additional reasonable period or terminate the contract.

In certain circumstances, including where delivery by an agreed date was essential and this was communicated before purchase, you may be entitled to terminate the contract without allowing additional time.

Where you lawfully terminate a contract because of our failure to deliver, we will issue the applicable refund without undue delay.

Nothing in this policy limits your rights concerning late or failed delivery under the Consumer Rights Act 2015.

12. Cancellation Due to Faulty or Damaged Goods

If you receive a faulty, damaged, incorrect or misdescribed product, please contact our customer support team.

Email: support@shedscompany.co.uk

Please provide your order number and a description of the issue. You may include photographs of the affected product or packaging, where available, to help us investigate.

Under the Consumer Rights Act 2015, you may be entitled to reject qualifying faulty goods within the statutory short-term rejection period, generally 30 days, or exercise other available statutory remedies.

Where applicable, these remedies may include a repair, replacement, price reduction or final right to reject the goods.

Your rights concerning faulty or non-conforming products are not limited to our 30-day voluntary return period.

We will not charge a cancellation administration fee or require you to pay the necessary return costs when exercising your statutory right to reject faulty goods.

13. Amendments to Existing Orders

If you wish to change your order rather than cancel it, please contact our customer support team as soon as possible.

Depending on your order status, we may be able to assist with changes to:

• Your delivery address.
  
  
• Product quantities.
  
  
• Product selection.
  
  
• Your contact information.
  
  

Order amendments are subject to product availability and the status of the order.

If the order has already been dispatched, certain changes may no longer be possible.

We will explain the available options and obtain your agreement before making any change that affects the products ordered or the amount payable.

14. Your Statutory Consumer Rights

This Cancellation Policy is intended to operate in accordance with applicable UK consumer protection legislation, including:

• The Consumer Rights Act 2015.
  
  
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  
  

Nothing in this policy excludes, restricts or otherwise affects your statutory consumer rights.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable statutory requirement will take precedence.

15. Contact Information

For order cancellations, amendments, return requests or refund enquiries, please contact our customer support team.

Sheds Company

Operated by SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for cancellation requests and order-related enquiries. Please include your order number so that we can identify your purchase and assist you efficiently.