Payment Policy

At Sheds Company, we are committed to providing a secure, transparent and straightforward payment experience for all customers purchasing products through our website.

This Payment Policy explains the payment methods available, how payments are processed, pricing and billing arrangements, payment security, refunds and the procedures for resolving payment-related enquiries.

By placing an order through our website, you agree to the payment terms applicable to your purchase.

1. Business Information

Sheds Company is an online retailer operated by SHEDS ONLINE LIMITED, a company registered in England and Wales.

Trading Name: Sheds Company

Legal Business Name: SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Customer Support Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for payment-related enquiries, order confirmations, billing questions and refund requests.

Please include your order number when contacting us about an existing purchase.

2. Accepted Payment Methods

Sheds Company accepts payments through the secure payment options displayed on our website during checkout.

The payment methods available to you will be presented before you complete your purchase.

Availability may vary depending on your selected payment method, the payment service provider and the payment options enabled on our website.

All payments must be successfully authorised before an order can be processed for dispatch.

We do not accept cash payments through our online checkout.

Customers should only complete payments using the official checkout process available on our website.

If a payment method is unavailable or you experience difficulties completing your purchase, please contact our customer support team for assistance.

3. Payment Currency and Product Pricing

All product prices displayed on our website are stated in British Pounds Sterling (GBP).

Prices include VAT where applicable.

The final amount payable will be displayed during checkout and will include:

• The price of the products selected.
  
  
• Any applicable VAT.
  
  
• Delivery charges, where applicable.
  
  
• Any additional optional services expressly selected by the customer.
  
  

All applicable charges will be disclosed before you confirm and pay for your order.

We will not add undisclosed charges after an order has been placed.

If your payment account operates in a currency other than GBP, your bank or payment service provider may apply currency conversion charges or its own exchange rate. Any such charges are determined by your financial institution or payment provider.

For information about product delivery costs, please refer to our Shipping & Delivery Policy.

4. Payment Processing

Payments made through our website are processed using the payment service providers available at checkout.

When you submit your payment details, the selected payment provider processes your transaction and confirms whether payment has been authorised.

Depending on the payment method, additional verification may be required by your bank, card issuer or payment service provider.

Once your payment has been successfully completed, we will process your order in accordance with our applicable order acceptance and shipping terms.

If your payment is declined, cancelled or cannot be authorised, your order may remain incomplete until a successful payment is received.

We will not dispatch an order before payment has been successfully authorised and the order has been accepted.

If you experience a payment processing error, please contact support@shedscompany.co.uk before attempting multiple payments for the same order.

5. Payment Security

We are committed to protecting our customers’ payment information and providing a secure online shopping experience.

Payments are processed through the secure payment facilities provided during checkout.

Payment information is transmitted using appropriate security measures, including encrypted connections where applicable.

Depending on your selected payment method, your bank or payment provider may request additional authentication to verify the transaction and protect against unauthorised payments.

For your security, please do not send full payment card details, card security codes, online banking passwords or other sensitive financial information to our customer support email address.

We recommend contacting us immediately if you receive a suspicious payment request claiming to originate from Sheds Company.

6. Payment Authorisation and Verification

To protect our customers and prevent fraudulent transactions, payments may be subject to verification by the relevant payment service provider or card issuer.

Additional verification may include confirming billing details, completing an authentication request or providing information necessary to establish that a payment has been authorised.

If a payment requires additional verification, your order may remain pending until the payment provider confirms that the transaction has been completed.

If payment authorisation is unsuccessful, we may be unable to accept or fulfil the order.

Where a payment cannot be completed, we will provide appropriate information about the order status and the available next steps.

We will not request your full card number, card security code or online banking password by email.

7. Order Confirmation and Payment Receipts

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

Your order confirmation will include relevant information such as:

• Your order number.
  
  
• The products purchased.
  
  
• The total amount paid.
  
  
• Applicable delivery charges.
  
  
• Your billing and delivery details.
  
  
• The available order and delivery information.
  
  

Please keep your order confirmation for your records.

If you have completed a payment but have not received an order confirmation, please check your spam or junk email folder.

If the confirmation is still missing, contact support@shedscompany.co.uk.

Please provide your full name, the email address used during checkout and the approximate date of your purchase.

Our customer support team will review the available transaction information and assist you in confirming your order status.

8. Payment Charges and Additional Fees

We are committed to providing transparent pricing and ensuring that customers understand the full cost of their purchase before completing checkout.

We do not impose additional surcharges for using a consumer debit card, credit card or other payment method where such charges are prohibited by applicable UK law.

Any applicable product charges, delivery costs or optional service fees will be clearly displayed before you confirm your order.

Optional products or services will not be added to your purchase without your express agreement.

If you believe an incorrect or unauthorised charge has been applied to your order, please contact our customer support team.

We will investigate the issue and arrange an appropriate correction or refund where necessary.

9. Payment Descriptions on Bank Statements

After completing a purchase, the transaction will appear on your bank or payment account statement.

The transaction description may include the merchant name or payment processing descriptor associated with the payment service used during checkout.

If you do not recognise a transaction associated with a purchase from our website, please contact our customer support team for assistance.

Email: support@shedscompany.co.uk

Please provide your order number, the transaction date and the amount charged.

We will review your enquiry and provide the available information to help you identify the payment.

For your security, please do not send full payment card details, card security codes or online banking passwords by email.

10. Order Cancellations and Payment Refunds

If you wish to cancel your order, please contact our customer support team as soon as possible.

Email: support@shedscompany.co.uk

Please include your order number and a clear statement confirming that you wish to cancel your purchase.

If your order has not been dispatched, we will arrange the cancellation and issue the applicable refund.

If your order has already been dispatched, you may still exercise your statutory cancellation rights or request a return under our 30-day Refund & Return Policy.

For qualifying online purchases, UK consumers generally have a statutory right to cancel without giving a reason within 14 days after receiving their goods.

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Our voluntary 30-day return policy provides additional return options for eligible products.

For more information, please refer to our Cancellation Policy and Refund & Return Policy.

11. Refund Processing and Timeframes

Approved refunds will be issued to the original payment method used for the purchase, unless you expressly agree otherwise.

For eligible statutory cancellations, refunds will be processed without undue delay and within the applicable legal timeframe.

Where goods are returned following a statutory cancellation, we will issue the required refund no later than 14 days after receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

If we have offered to collect the goods, the applicable refund deadline will be calculated from the date you notified us of your cancellation.

For eligible returns under our additional voluntary 30-day return policy, we aim to issue the applicable refund within 14 days of receiving the returned product.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer or payment service provider.

We do not charge an administration fee for issuing a refund to which you are legally entitled.

For more information about returns, refund eligibility and applicable return shipping costs, please refer to our Refund & Return Policy.

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12. Failed, Pending or Duplicate Payments

If your payment is declined or remains pending, please contact your bank or payment service provider for information about the transaction status.

A pending payment or temporary authorisation does not necessarily mean that the transaction has been completed or that your order has been accepted.

If you believe you have been charged more than once for the same order, please contact us before attempting another payment.

Email: support@shedscompany.co.uk

Please provide your order number, the date of the transaction and the amount charged.

We will investigate the available payment records and arrange a refund of any confirmed duplicate payment collected by us.

If the additional amount is an uncompleted payment authorisation, its release may depend on the procedures of your bank or payment provider.

We will assist you by providing relevant transaction information where available.

13. Unauthorised Transactions and Payment Disputes

If you believe that a transaction associated with our website was unauthorised, incorrect or fraudulent, please contact your bank or payment service provider promptly.

You may also contact our customer support team so that we can investigate the transaction and provide relevant information.

Email: support@shedscompany.co.uk

If you have a payment dispute relating to an order, we encourage you to contact us so that we can review the matter and explain the available resolution options.

You retain your right to contact your card issuer, payment provider or other relevant authority and exercise any applicable payment dispute or consumer protection rights.

Nothing in this policy restricts your statutory rights or any applicable rights to seek assistance from your payment provider.

14. Customer Payment Information and Privacy

We collect and process payment-related information only where necessary to manage transactions, fulfil orders, process refunds, respond to customer enquiries and comply with applicable legal obligations.

Payment transactions may involve third-party payment service providers acting in accordance with their applicable privacy policies and legal obligations.

We may retain transaction references, payment status information, order details and relevant billing information where necessary for legitimate business purposes and legal compliance.

For further information about how we collect, use, share and protect personal information, please refer to our Privacy Policy.

For privacy-related enquiries, please contact support@shedscompany.co.uk.

15. Changes to This Payment Policy

We may update this Payment Policy to reflect changes in our payment arrangements, available payment methods, business operations or applicable legal requirements.

Any changes will be published on our website with an updated revision date.

Changes will not retrospectively alter the payment terms of an accepted order unless permitted by law or expressly agreed with the customer.

We encourage customers to review the applicable payment information before completing a purchase.

16. Contact Information

If you have any questions about payments, billing, order confirmations, refunds or payment-related issues, please contact our customer support team.

Sheds Company

Operated by SHEDS ONLINE LIMITED

Company Registration Number: 13857751

Registered Office Address:

531 Denby Dale Road West

Calder Grove, Wakefield

West Yorkshire, WF4 3ND

United Kingdom

Website: https://shedscompany.co.uk/ 

Email: support@shedscompany.co.uk

Telephone: +44 7460 000698

Email is our preferred method of communication for payment-related enquiries and customer support requests.